Privacy Policy
We respect your privacy and take care with the information provided when you browse our website, place an order or contact us.
Effective immediately
Introduction
This Privacy Policy explains how Ironvale Active handles information when you visit our website, browse our products, place an order or contact our customer support team.
Ironvale Active is operated by MANRAI LIMITED, company number 15580777.
We aim to keep the way we handle information straightforward, proportionate and easy to understand. We only collect information that is relevant to operating our website, processing orders, providing customer support and meeting our legal responsibilities.
Information We Collect
The information we collect depends on how you use the website. This may include:
- Your name and contact details.
- Billing and delivery information.
- Order details and products purchased.
- Information provided when contacting customer support.
- Information supplied through website forms.
- Basic technical information required for website operation.
We do not ask for information that is not reasonably needed for the purpose for which it is collected.
How We Use Information
Information may be used for the following purposes:
- To process and fulfil orders.
- To arrange delivery of purchased products.
- To respond to customer enquiries.
- To provide assistance with products and orders.
- To manage returns and related requests.
- To maintain and operate the website.
- To maintain appropriate records of transactions.
- To meet applicable legal and accounting requirements.
- To help keep our website and ordering process secure.
We use information only for appropriate business purposes connected with the operation of Ironvale Active.
Orders & Customer Service
When you place an order, we need certain information to complete the transaction and arrange delivery.
This normally includes your name, contact details, delivery address, order information and relevant transaction details.
We may also use your contact details to communicate with you about an existing order, delivery arrangements, returns or another enquiry you have made.
We do not use order information for unrelated purposes simply because it is available to us.
Keeping Information Secure
We take reasonable technical and organisational steps to protect information against unauthorised access, loss, misuse or inappropriate disclosure.
Access to customer information is limited to people and service providers who need it for an appropriate business purpose.
No website or online transmission can be guaranteed to be completely secure. We nevertheless review and maintain reasonable safeguards appropriate to the nature of the information we handle.
How Long We Keep Information
We keep information only for as long as there is a reasonable business, legal or operational reason to do so.
Order Records
Normally retained for up to 7 years from the end of
the relevant accounting period where required for
accounting, tax or legal record-keeping purposes.
Customer Enquiries
Normally retained for up to 24 months after the
enquiry has been resolved, unless a longer period
is reasonably required for an ongoing matter.
Returns & Order Support
Normally retained for up to 24 months after the
relevant matter has been completed, unless the
information forms part of an order or accounting
record that needs to be retained for longer.
Website Technical Records
Where technical records are generated for security
or operational purposes, they are generally kept
for up to 12 months unless a longer period is
reasonably required to investigate a specific issue.
Once information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
Your Privacy Choices
Depending on the circumstances, you may have rights in relation to the personal information we hold about you.
These may include asking for access to your information, requesting correction of inaccurate information, asking for deletion where appropriate, or asking us to restrict certain uses of information.
You may also have the right to object to certain processing or request a copy of information in a suitable electronic format where the applicable rules provide for this.
If you would like to make a privacy request, please contact us using the details at the end of this page. We may need enough information to confirm the request relates to you before completing it.
Children
Our website is intended for general household shopping and is not directed specifically at children.
We do not knowingly request personal information from children where it is not appropriate to do so.
If you believe information has been provided by a child in circumstances where it should not have been collected, please contact us so that the matter can be reviewed.
Changes to This Policy
We may make reasonable changes to this Privacy Policy when our website, services or information-handling practices change, or when applicable requirements are updated.
The current version will always be available on this page. If a change materially affects how information is handled, the updated wording will be made available before it is applied where appropriate.
This policy is effective immediately.
Contact Details
If you have a question about this Privacy Policy or would like to make a privacy request, please contact Ironvale Active using the details below.
Ironvale Active
OPERATED BY
MANRAI LIMITED
COMPANY NUMBER
15580777
REGISTERED ADDRESS
37 Orchard Waye
Uxbridge
England
UB8 2BW
Uxbridge
England
UB8 2BW
TELEPHONE
+44 1895 826437