Frequently Asked Questions

Please check the measurements shown on the relevant product page before placing your order. Doorway dimensions can vary, so we recommend measuring the available width and drop carefully before choosing a size.

Materials vary between products. Each product page includes the relevant material information so you can check the composition before ordering.

Where different colours are available, the available options are shown directly on the relevant product page. Please select your preferred option before adding the item to your basket.

Choose a product, select any available size or colour options, add it to your basket and continue through checkout. You will be able to review your order details before completing your purchase.

Orders are processed within 1-2 working days. Once dispatched, delivery typically takes 2-5 working days. Delivery times can vary depending on the product, destination and availability.

If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order. We will check whether the order can still be changed before dispatch.

Please contact customer support before sending an item back. Standard returns can normally be requested within 14 days of receiving your order. We will then provide the relevant return instructions.

Once an approved return has been received and checked, refunds are normally processed within 5 working days. After processing, funds will normally appear within 5–10 working days, depending on the payment provider or financial institution.

Care instructions vary by material and product. Please follow the care information provided on the relevant product page or supplied with the item. This helps maintain the fabric and finish over time.

Please contact us as soon as reasonably possible with your order number and details of the issue. Photographs can also be helpful where an item or packaging has arrived damaged. We will review the issue and help arrange the appropriate next step.