Delivery Policy

Free Delivery

Delivery is free on all orders placed through the Ironvale Active website.

No additional delivery charge is added at checkout for standard delivery.

Order Processing

Once an order has been successfully placed, we prepare the items for dispatch.

Orders are normally processed within 1–2 working days.

During particularly busy periods, processing may take a little longer. If there is an unexpected issue affecting your order, we will aim to contact you using the details provided at checkout.

Delivery Times

After dispatch, standard delivery normally takes 2–5 working days.

These are typical delivery timeframes rather than guaranteed delivery dates. Actual delivery times can vary depending on the carrier and circumstances outside our reasonable control.

Dispatch Confirmation

Once your order has been dispatched, you may receive a confirmation message with relevant delivery information.

Please check your email address carefully when placing your order so that order and delivery communications can reach you.

If you have not received an expected dispatch update within 3 working days, please contact customer support and provide your order details.

Tracking

Where tracking is available for your order, relevant tracking information may be provided after dispatch.

Tracking information can take a short period of time to become active after a parcel has entered the carrier’s network.

Delivery Address

Please make sure your delivery address is complete and accurate before confirming your order.

Once an order has entered the dispatch process, it may not always be possible to change the delivery address.

If you notice an address error after placing your order, please contact customer support as soon as possible.

Delivery Delays

Occasionally, delivery may take longer than the normal estimated timeframe.

Delays can occur because of unusually high order volumes, carrier disruption, severe weather, operational issues or other circumstances outside our reasonable control.

If your order has not arrived within 7 working days after dispatch, please contact us so that we can help check its status.

Missed Delivery

If nobody is available when delivery is attempted, the carrier may leave the parcel in an appropriate location, provide further delivery instructions or arrange another delivery attempt.

The exact process can vary depending on the carrier and the delivery circumstances.

If a delivery attempt has been missed, please follow the instructions provided by the carrier where available.

Damaged Packages

If your parcel arrives visibly damaged, please check the contents as soon as reasonably possible.

If the product itself has been damaged, contact customer support and provide your order number together with clear photographs where useful.

This allows us to understand the issue and arrange the appropriate next step.

Missing Orders

If your order has not arrived within the expected delivery period, please contact us so that we can review the delivery information.

Where tracking is available, we may use the tracking information to help establish the current status of the parcel.

If an order is confirmed as missing, we will work with you to determine the appropriate next step.