These terms explain the arrangements that apply when you browse Ironvale Active, place an order or use our online shopping services.
These Terms & Conditions apply when you visit or use the Ironvale Active website and when you place an order through our online store.
By using the website or placing an order, you agree to follow these terms together with any other information made available to you during the shopping process.
If you have any questions about an order or these terms, please contact us before placing your order.
Ironvale Active offers household door curtains, thermal door panels, decorative doorway coverings and related interior accessories for everyday home use.
Product pages are intended to provide useful information about the item, including available sizes, colours, materials and other relevant details.
We take reasonable care to ensure that product descriptions and photographs are accurate. However, colours displayed on a screen can vary slightly depending on the device and display settings used.
Measurements are provided as product information and should be checked carefully before ordering, particularly where the available space or intended fitting area is important.
Product prices are shown on the relevant product page at the time you place your order.
Any applicable delivery charges will be shown during the ordering process before you complete your purchase.
The total amount payable will be displayed before an order is submitted.
We take reasonable care when displaying prices. If a clear pricing error is identified, we will contact you before processing the affected order and explain the available options.
When placing an order, you are responsible for providing accurate delivery and contact information.
Before completing checkout, please check your selected products, quantities, sizes, colours and delivery details.
After an order is submitted, you should receive an order confirmation to the contact details supplied during checkout.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted for fulfilment.
An order may need to be reviewed where, for example, a product is unavailable, a clear pricing or product information error has occurred, or the delivery details provided cannot reasonably be fulfilled.
If we cannot fulfil an order after it has been submitted, we will contact you and arrange an appropriate cancellation and refund where applicable.
Products shown on the website are subject to availability.
We aim to keep product availability information reasonably accurate, but stock levels can change before an order is fully processed.
If a selected item becomes unavailable, we will contact you where appropriate rather than substituting it with a different product without your agreement.
Delivery arrangements and any applicable delivery charges will be shown during checkout.
Delivery times are estimates rather than guaranteed arrival dates unless a specific delivery commitment has been expressly stated for your order.
Once an order has been dispatched, delivery is carried out using the delivery service selected or arranged for the order.
Please ensure that the delivery address is complete and accurate. An incorrect or incomplete address may result in additional delivery time.
Our Refund Policy explains the return process, eligibility requirements and the expected refund timeframe in more detail.
If you change your mind about a purchase, standard returns can normally be requested within 14 days of receiving the order, subject to the applicable conditions.
Returned items should normally be unused and in a condition suitable for resale.
Approved refunds are normally processed within 5 working days after the returned item has been received and checked.
After processing, funds will normally appear within 5–10 working days, depending on the relevant payment provider or financial institution.
Please refer to our Refund Policy for the full return arrangements.
If you need to cancel an order, please contact us as soon as possible after placing it.
We will try to accommodate cancellation requests where the order has not yet entered the fulfilment or dispatch process.
Once an order has been dispatched, cancellation may no longer be possible and the standard return process may apply instead.
Nothing in this section limits any cancellation rights available to you under applicable consumer law.
Product care information should be followed where supplied with the product or shown on the relevant product page.
Before fitting or installing a door curtain or related interior product, please check the product dimensions and make sure the intended installation area is suitable.
Products should be used for their intended household purpose and cared for in accordance with the relevant material and care information.
You may use the website for normal personal or household shopping purposes.
Please do not use the website in a way that could interfere with its normal operation, compromise its security or affect another customer’s ability to use the service.
We may temporarily restrict access to parts of the website where maintenance, technical work or an operational issue makes this reasonably necessary.
Product descriptions, photographs, layout, written content and other material displayed on the website are provided for shopping and informational purposes.
We make reasonable efforts to keep website information accurate and current, but minor changes to product presentation, colour or layout may occur.
You should rely on the product information provided on the relevant product page when making a purchasing decision.
We aim to provide products that correspond with their descriptions and to handle orders with reasonable care.
Nothing in these terms removes or limits any rights or protections that cannot lawfully be excluded or limited.
We are not responsible for delays or interruptions caused by circumstances outside our reasonable control, although we will take reasonable steps to assist where an issue affects an existing order.
Where a problem with an order is reported, we will work with you to understand the issue and identify an appropriate next step.
We may update these Terms & Conditions when our products, website, ordering arrangements or applicable requirements change.
The current version will remain available on this page.
Changes will apply from the point at which the updated terms are made available, unless a different arrangement is required by applicable law.
These terms are effective immediately.
These terms are intended to operate in accordance with the laws applicable to consumer purchases made in England and Wales.
Where mandatory consumer protections apply, those protections will continue to apply regardless of anything stated in these terms.
If you have a question about an order, product, delivery, return or these Terms & Conditions, please contact our customer support team using the contact details available on the website.
We aim to keep our terms clear, practical and easy to understand.
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