Refund Policy

Refund Eligibility

If you change your mind about a purchase, you can normally request a return within 14 days of receiving your order.

Returned items should be unused, in their original condition and suitable for resale, with any original packaging and product information where reasonably available.

Certain items may have different return arrangements where their nature, condition or preparation means that a standard return is not appropriate.

Requesting a Refund

Before sending an item back, please contact customer support with your order details and let us know which item you would like to return.

We will provide the relevant return instructions and confirm what is needed for the return to be processed.

Please do not send an item to an address that has not been confirmed for your return, as this can delay processing.

Returning an Item

Once your return has been approved, the item should be sent using suitable protective packaging so that it reaches us in the same condition in which it was supplied.

We recommend keeping proof of postage until your return has been received and the refund has been completed.

Item Condition

Returned products should be unused and in a condition that allows them to be resold.

Where reasonably possible, please return products with their original packaging, labels and included product information.

If an item has been used, damaged or handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality, the amount refunded may be affected where permitted by applicable rules.

Refund Processing

Once a returned item has been received, we will check its condition and confirm whether the refund can be processed.

Approved refunds are normally processed within 5 working days after the returned item has been received and checked.

The refund will normally be made using the same payment method used for the original purchase.

When Your Refund Arrives

Once we have processed an approved refund, the time it takes for the funds to appear in your account can depend on the payment provider or financial institution involved.

If your refund has been confirmed by us but has not appeared after this period, please contact customer support so we can help check the status.

Return Delivery

For a change-of-mind return, return delivery costs are normally the customer’s responsibility unless we have agreed otherwise.

If an item is faulty, damaged on arrival or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

Damaged or Incorrect Items

If your order arrives damaged or you receive an item that does not match your order, please contact us as soon as reasonably possible.

Please include your order number and, where useful, clear photographs showing the condition of the item or packaging. This helps us understand the issue and arrange the next step without unnecessary delay.

Where the issue is confirmed to be our responsibility, we will work with you to arrange an appropriate replacement, return or refund.

Items That May Not Qualify

A standard change-of-mind return may not be available where an item has been made or altered specifically to a customer’s requirements, or where the condition of the item means it cannot reasonably be resold.

This does not affect any rights you may have where a product is faulty, incorrectly supplied or otherwise does not meet the applicable requirements.